Shipping & Returns

All U.S. orders of $75 or more ship free (Economy). Orders under $75 ship via Economy ($7.50), Standard ($9.30), or Express ($39.07) — rates shown at checkout.

Domestic Transit Estimate: Domestic delivery times vary by shipping service and destination. Delivery estimates are shown at checkout and begin after dispatch. These are estimates, not guaranteed delivery dates. Product-specific backorder notices take precedence.

CRYO Kratom ("we" and "us") is the operator of (https://cryokratom.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

30-Day Money-Back Satisfaction Guarantee

If you are not satisfied with your purchase from cryokratom.com, contact us within 30 days after delivery. Opened products are eligible. We will refund the amount paid for the product to your original payment method. Original outbound shipping charges are not refundable.

Contact us before mailing anything back. If we require a return, we will provide a prepaid label or reimburse reasonable return postage approved by us in advance. We may also offer a replacement or alternate product if you prefer.

Damaged or Defective Products

Contact us within 90 days after delivery. For an approved claim, you may choose a refund to your original payment method, store credit, or a replacement, subject to availability. We cover approved return shipping. If a return is required, we process the claim within 7 days after receiving it.

Transit Time Domestically

Domestic delivery times vary by shipping service and destination. Delivery estimates are shown at checkout and begin after dispatch. These are estimates, not guaranteed delivery dates. Product-specific backorder notices take precedence.

Transit time Internationally

We currently ship only to eligible U.S. destinations. See our Shipping Locations page for current restrictions.

Dispatch Time

In-stock orders usually ship within 24 hours. Please allow up to 2 business days for processing. Our warehouse operates on Monday through Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

CRYO Kratom will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and CRYO Kratom encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to CRYO Kratom at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

For all customer service enquiries, please contact us.